Need help? : (+92) 348 5370275
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We’re here to make your Innoventory shopping experience simple, reliable and stress-free. Whether you need help before placing an order or assistance after receiving it, our customer-support team is ready to help.
Product information and availability
Order confirmation and status updates
Payment and Cash on Delivery questions
Delivery and consignment tracking
Return, exchange and refund guidance
Damaged, defective, incomplete or incorrect order reports
Personalized product enquiries
For faster assistance, please send one complete message containing:
Your full name
Order number, if applicable
Phone number used when ordering
A clear explanation of your question or issue
Clear photos or video for damaged, defective or incorrect products
Please never share passwords, payment PINs, card security codes or one-time verification codes.
We aim to respond as quickly as possible. Response times may be longer during sales, public holidays or periods of high message volume. Sending multiple messages about the same issue may delay the review process.
WhatsApp/Phone: +92 3485370275
Email: innoventory.pk@gmail.com
Website: https://innoventory.pk
Service area: Pakistan
Innoventory
Pakistan
Online store for bags, personalized products and creative essentials.
Customer Support:
+92 3485370275
Email: innoventory.pk@gmail.com
We’re here to help with product questions, orders, delivery, returns, exchanges and general enquiries.
WhatsApp / Phone: +92 3485370275
Email: innoventory.pk@gmail.com
When contacting us about an order, please include your order number and the name used at checkout.
Select your product, choose any required options, add it to cart and complete checkout.
Contact us as soon as possible. Changes may not be possible after an order has been processed or dispatched.
Contact us promptly with your order number and clear photos or video of the issue.
Last updated: August 30, 2026
This website is operated by Innoventory. Throughout the website, the terms “Innoventory,” “we,” “us,” and “our” refer to Innoventory.
Innoventory provides this website, including its products, information, features, tools, and services, subject to your acceptance of these Terms of Service and the policies referenced on our website.
By visiting https://innoventory.pk, placing an order, creating an account, submitting information, or using any part of our website, you agree to these Terms of Service.
If you do not agree with these Terms, you should not use our website or place an order.
Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to offer products and services to customers.
By using this website, you confirm that you are legally able to use the website and enter into a purchase transaction under applicable law.
You must not:
We may restrict or terminate access where we reasonably suspect fraud, misuse, unlawful activity, or a violation of these Terms.
Our products may include handbags, tote bags, shoulder bags, accessories, personalized products, creative items, and other products displayed on the website.
Products may:
Adding a product to your cart does not reserve it. Product availability is confirmed when an order is accepted for processing.
We make reasonable efforts to display product images, colours, dimensions, materials, features, and descriptions accurately.
However:
A minor difference that does not materially affect the product’s function or overall confirmed description may not qualify as a defect.
Product prices are shown in Pakistani Rupees unless stated otherwise.
Prices, discounts, promotions, delivery charges, and product availability may change without prior notice. The price applicable to an order is normally the price displayed when the order is submitted, subject to verification and correction of clear errors.
The final checkout amount may include:
If a clear pricing or technical error occurs, we may contact you to confirm the correct amount or cancel the affected order.
Submitting an order does not guarantee acceptance.
We may verify an order before processing it. Verification may include contacting the customer by phone, WhatsApp, email, or another available method.
We may refuse, limit, hold, or cancel an order where reasonably necessary, including when:
If we cancel an order after receiving an advance payment, any eligible refund will be handled using an available payment method.
You agree to provide complete and accurate information, including:
You are responsible for reviewing order information before submitting it.
Innoventory is not responsible for delays, failed delivery, or additional charges caused by incomplete or inaccurate customer information.
Available payment methods are displayed during checkout and may include Cash on Delivery.
For Cash on Delivery orders:
Never send passwords, PINs, payment-card security codes, or one-time verification codes to Innoventory through WhatsApp, email, or customer-support messages.
Innoventory currently serves customers in Pakistan.
Delivery estimates are not guaranteed and may be affected by:
Ownership and delivery responsibility will be handled according to applicable law and courier confirmation. Customers should inspect the package and promptly report any visible problem.
Tracking information may be provided when available.
Courier tracking pages and delivery updates are operated partly by third-party courier providers. Tracking information may occasionally be delayed or temporarily unavailable.
For assistance, contact Innoventory with your order or consignment number.
The customer is responsible for being available at the provided address and responding to reasonable courier contact attempts.
Additional delivery charges may apply if:
Repeated refusal of confirmed orders may result in cancellation of future COD orders or a requirement for advance payment.
Customers must carefully review all customization details before confirming an order, including:
A customized order may not be changed or cancelled after production has started.
Customized products are not normally eligible for change-of-mind returns or exchanges. This does not affect an approved claim where the item arrives damaged, defective, incorrect, or materially different from the confirmed customization details.
The customer confirms that they have permission to use any name, image, logo, text, or design submitted for customization.
Returns, exchanges, replacements, and refunds are governed by our published Refund, Return & Exchange Policy.
Customers should contact us within the stated request period and provide:
Products must not be returned without prior authorization and return instructions.
Contact us as soon as possible if you need to change or cancel an order.
Changes or cancellations may not be possible after an order has been:
If an order has already been dispatched, applicable courier or return charges may be deducted or charged where permitted.
Promotions and discount codes may:
Discount codes must be entered during checkout. Discounts might not be added after an order has been submitted.
The Innoventory name, logo, product images, website design, graphics, written content, videos, product descriptions, and other original materials belong to Innoventory or are used with appropriate permission.
You must not reproduce, republish, sell, distribute, modify, imitate, or commercially use our content or branding without written permission, except where allowed by applicable law.
If you submit a review, photograph, testimonial, comment, suggestion, or other content, you confirm that:
Where you give permission or publicly tag Innoventory for featuring, you allow us to display or share that content for reasonable store, social-media, and promotional purposes. You may contact us if you want us to review removal of featured customer content.
We may moderate or remove content that violates these Terms.
Our website may use or link to third-party services, including:
Third-party services operate according to their own terms and privacy policies. Innoventory does not control and is not responsible for third-party websites, outages, content, or independent practices.
Customers should review relevant third-party terms before using those services.
Personal information submitted through our website is handled according to our published Privacy Policy.
By submitting information, you confirm that the information is accurate and that you are authorized to provide it.
Website information may occasionally contain typographical, technical, pricing, delivery, promotion, or availability errors.
We may correct errors, update information, or cancel an affected order where reasonably necessary. If an accepted paid order is cancelled because of our error, an eligible refund will be processed.
You must not use the website or its content to:
We may restrict access, cancel orders, or take other appropriate action in response to prohibited activity.
We aim to keep our website and services available, secure, and accurate. However, temporary interruptions may occur because of:
We do not guarantee uninterrupted or error-free access at all times.
Nothing in these Terms excludes or limits any right or liability that cannot legally be excluded or limited.
To the maximum extent permitted by applicable law, Innoventory will not be responsible for indirect or consequential losses arising solely from use of the website, third-party service failures, unauthorized customer activity, or events outside our reasonable control.
Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses reasonably arising from your unlawful use of the website, violation of these Terms, infringement of another party’s rights, or unauthorized content submitted by you.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the necessary extent. The remaining provisions will continue to apply.
If Innoventory does not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other published store policies, form the agreement governing your use of our website and services.
We may update these Terms when our services, products, business practices, technology, or legal requirements change.
The updated Terms will be published on this page with a revised “Last updated” date. Continued use of the website after publication means the updated Terms will apply to future use and orders, subject to applicable law.
These Terms and any related transactions will be governed by the applicable laws of Pakistan.
Any dispute will be handled by the competent courts or authorities in Pakistan, subject to any mandatory consumer rights and jurisdictional rules that apply.
Questions about these Terms of Service should be sent to:
Innoventory
Website: https://innoventory.pk
Email: innoventory.pk@gmail.com
WhatsApp/Phone: +92 3485370275
Business location: Pakistan
Last updated: August 30, 2026
At Innoventory, we carefully inspect and pack every order. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review and resolve the issue.
Return or exchange requests must be submitted within 7 days of delivery.
To start a request, contact us through:
Email: innoventory.pk@gmail.com
WhatsApp: +92 3485370275
Please include:
Requests submitted after 7 days may not be eligible unless otherwise required by applicable law.
A product may be eligible for return, exchange, replacement, or refund if:
For an approved return or exchange, the product should generally be:
Products damaged through misuse, improper handling, accidental damage, or normal wear and tear are not eligible.
Change-of-mind returns are not guaranteed.
If we approve a change-of-mind exchange, the product must be unused and in its original condition. The customer may be responsible for return delivery and redelivery charges.
Colour differences caused by lighting, photography, or screen settings are not normally considered a defect when the product otherwise matches its description.
Personalized, made-to-order, or customized products cannot normally be returned, exchanged, or cancelled after production begins.
An exception may apply if the personalized product arrives damaged, defective, incorrect, or materially different from the confirmed customization details.
Customers are responsible for checking names, spellings, colours, sizes, and other customization details before confirming an order.
Sale or promotional products remain eligible for review if they arrive damaged, defective, or incorrect.
Change-of-mind returns or exchanges for sale products may be restricted unless we approve the request.
Do not send a product back before contacting Innoventory and receiving return instructions.
Products sent without approval, without identifiable order details, or to an unauthorized address may not be accepted.
After approving your request, we will provide the applicable return method and address.
If Innoventory supplied a damaged, defective, or incorrect product, we will determine an appropriate resolution and may cover reasonable return or replacement delivery charges.
For approved change-of-mind exchanges or issues caused by incorrect customer information, the customer may be responsible for:
Original delivery charges are generally non-refundable unless the return is due to an error by Innoventory or otherwise required by applicable law.
Returned products are inspected after they are received.
We will notify you whether the return, exchange, replacement, or refund has been approved. If the returned product does not meet the stated conditions, the request may be declined and additional delivery charges may apply to send the product back to the customer.
Approved refunds are normally processed within 7–10 business days after the returned product has been received and inspected.
For Cash on Delivery orders, an approved refund may be issued through an agreed bank account or supported mobile-wallet method. The customer must provide accurate refund details.
Processing time after we issue a refund may depend on the bank, payment provider, or financial service.
Innoventory is not responsible for delays caused by incorrect account details supplied by the customer.
Approved exchanges and replacements depend on product availability.
If the requested replacement is unavailable, we may offer:
Any price difference or additional delivery charge will be communicated before processing the exchange.
Contact us as soon as possible if you need to change or cancel an order.
Cancellation or modification may not be possible after the order has been:
Delivery refusal after dispatch may result in courier charges or restrictions on future Cash on Delivery orders.
Customers are responsible for providing a complete and accurate delivery address and reachable phone number.
Additional charges may apply if an order must be resent because:
For return, exchange, replacement, cancellation, or refund assistance, contact:
Innoventory
Website: https://innoventory.pk
Email: innoventory.pk@gmail.com
WhatsApp/Phone: +92 3485370275
Business location: Pakistan
Please do not send passwords, PINs, card security codes, or one-time verification codes in a support message.
Last updated: August 30, 2026
Innoventory (“Innoventory,” “we,” “us,” or “our”) operates the website https://innoventory.pk and provides products and related ecommerce services to customers in Pakistan.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, place an order, contact customer support, subscribe to marketing communications, or otherwise interact with our store.
Depending on how you interact with Innoventory, we may collect the following information:
We do not ask customers to provide passwords, payment PINs, card security codes, or one-time verification codes through email, WhatsApp, or customer-support messages.
We may collect personal information when you:
Some technical information may be collected automatically through cookies and similar technologies.
We may use your personal information to:
When you place an order, we collect the information required to process and deliver it. Available payment methods, including Cash on Delivery where offered, are displayed during checkout.
Payment providers may process payment-related information according to their own privacy practices. Innoventory does not directly store complete payment-card details when those details are processed by an authorized third-party payment provider.
To deliver your order, we may share necessary information with courier and logistics providers, including:
Courier providers may contact you to confirm your address, arrange delivery, or provide shipment updates.
Our store is hosted using Shopify. Shopify processes certain customer and store information to provide ecommerce, checkout, hosting, security, analytics, and related services.
We may also use trusted third-party service providers for:
These providers may access personal information only to the extent reasonably required to perform their services or meet applicable obligations.
Our website may use cookies and similar technologies to:
You may manage cookies through your browser settings and, where available, through our website’s privacy or cookie controls. Disabling certain cookies may affect cart, checkout, account, or other website functions.
We may use analytics and advertising services to understand website traffic, measure campaign performance, and improve customer experience.
These services may collect information such as your IP address, browser, device type, pages visited, interactions, referring website, and approximate location. Where required, marketing or advertising cookies will be used according to your consent or available privacy preferences.
If you subscribe to our newsletter or agree to receive promotional communications, we may send information about:
You may unsubscribe using the link included in an email or by contacting us. Transactional communications relating to an existing order may still be sent even if you unsubscribe from marketing.
We do not sell or rent personal information in exchange for money.
We may disclose necessary personal information to:
Some technology, ecommerce, payment, analytics, or service providers may process information outside Pakistan.
Where personal information is processed in another country, it may be subject to the laws and lawful-access requirements of that country. We take reasonable steps to work with reputable service providers and protect customer information appropriately.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should protect their account information and should not share passwords, PINs, or verification codes with anyone.
Our store is not intended for children who are unable to enter into a valid purchase transaction under applicable law.
We do not knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information improperly, contact us so we can review the matter.
Subject to applicable law and verification of your request, you may ask us to:
Some information may need to be retained for orders, accounting, fraud prevention, legal compliance, disputes, or other legitimate purposes.
To protect customer information, we may request reasonable identity or order verification before completing a privacy request.
Our website may contain links to third-party websites, social-media platforms, courier services, or embedded content.
Third parties operate under their own terms and privacy policies. Innoventory is not responsible for the privacy, security, availability, or content of websites and services that we do not control.
We may update this Privacy Policy when our services, business practices, technology, legal requirements, or service providers change.
The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the website or other appropriate channels.
For privacy questions, requests, complaints, or concerns, contact Innoventory:
Business: Innoventory
Website: https://innoventory.pk
Email: innoventory.pk@gmail.com
Phone/WhatsApp: +92 3485370275
Business location: Pakistan
When contacting us about an order or privacy request, include your name, order number where applicable, and a clear description of your request. Do not send passwords, PINs, card security codes, or one-time verification codes.
We aim to prepare and dispatch orders as efficiently as possible.
Processing times can vary during promotions, public holidays, high order volume, stock verification or customization.
Delivery timing depends on destination and courier operations.
Refund requests are reviewed after the relevant order and product condition have been checked.
Contact us promptly with your order number and clear photos or video if an item arrives damaged, faulty or incorrect.
When a refund is approved, processing begins after the return or claim has been reviewed.
